Refunds & Return Policy
Please choose your products carefully. We do not normally give refunds if you simply change your mind or make the wrong decision. It is your obligation to read information provided on or about the goods on sale before making your decision.
You can choose between a refund, exchange or repair, where goods are faulty, wrongly described, different from the sample shown to you or do not perform as they are intended. Unless explicitly stated otherwise, all goods are sold for domestic non-commercial use only.
Our full refund and returns policy is displayed in the store, on our website at www.tekigad.com and available on request. Please ensure you are familiar with our policy before making any purchases.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
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